• Keynote Breakfast with Joel Zeff

    Joel Zeff: Make the Right Choice, Taking Ownership and Responsibility for your Happiness and Success

    Registration opens at 8 a.m. Keynote from 8:30 a.m. to 10 a.m.

    Join Zeff as he shares his experience and insight on creativity, communication, teamwork, passion and fun. With wit, a sharp observational eye and playful irreverence, he discusses the choices we all encounter in our careers. We each have the ability to take initiative and make the right choice to live a more creative, passionate, effective, and productive life. We all must take ownership of our work environment and create a foundation of opportunity and positive support. Joel teaches us just how easy it is to make these choices. And he doesn't do it alone. Volunteers from the audience join him on stage and play an integral role in an improvisation game. Yes, Joel will make you laugh, but he'll also make you think, delivering a combination of inspiration, essential business knowledge and significant ideas to help audience members reconnect with their own passion, creativity and success.

    Sponsored by: Ameritex Movers Inc., HD Supply and Poolsure

Break-out Sessions: two rounds of education -- choose amongst four industry topics

  • Jackie Ramstedt: High Octane Employees Deliver Superior Results – But Where Are They?”

    We have quickly hit a significant talent shortage in the multifamily industry – as property management "veterans" retire taking a wealth of knowledge with them. Developers continue to build and investors continue to acquire properties – clamoring for well-trained employees. But who is replacing these tenured performers who are leaving the industry? A new generation of "industry learners" are disconnected from what's really important in delivering superior results because they don't always understand "what's really important" to the various stakeholders in our business. Employee engagement is a workplace approach designed to ensure that employees are committed to their organization’s goals and values, motivated to contribute to organizational success, and are able at the same time, to enhance their own sense of well-being.

  • Mark Cukro: Dealing with Difficult People

    This fun, insightful, and engaging session will help you be better equipped to handle difficult people. We will give you some tips and tools on how to deal with different types of difficult people and how it applies to what you experience working on a property. Know any of these people? The "Know It All" ‐ "The Bully" ‐ "The One In Hiding" ‐ "The NO person" ‐ "The Flaw Hunter" ‐ "The Unstoppable Complainer" ‐ "The Over‐ Promiser"? These are some of the personality types you will eventually encounter and you should be prepared. Attend this session and learn some effective ways to deal with them effectively.

  • Stephanie Graves: Motivation: When “Great Job” Just Doesn’t Cut It Anymore

    Working in property management where unplugging toilets and enduring screaming residents is common place, keeping our teams motivated to keep giving 110% is an on-going struggle. What do you do when a good pat on the back and a ‘good job’ is not enough anymore? How do you keep your team motivated and on track when they feel stuck, in a rut and like they are being yelled at all day? We will work through the key components to a stellar self-motivation plan as well as plans on how to successfully and continuously motivate all levels of your team.

  • Leah Brewer: Marketing View for Maintenance Crew

    The Maintenance Team is most valuable to the organization and their role when they “get it”….when they contribute to the goals and expectations of the team from the shop to the top, from the prospects to the residents. Understand every apartment community’s top two goals and learn how to get into the communication loop for maximum contribution to income and occupancy. Attendees from the Service Department will connect their daily tasks, productivity and level of service to the key successes of occupancy and income. Management attendees will be better equipped to include the Service Team in marketing and leasing efforts.