Keynote Speaker New York Times best-selling author Jon Acuff

Do Over: Investing in the 4 Things That Every Great Business Needs To Navigate Change

The rate of change gets faster and faster each day. Technology is changing, ask the Flipcam and Blockbuster. Careers are changing, ask graphic designers who seemingly overnight had to learn how to design for a new online medium. Whole industries are changing, ask the hoteliers who suddenly find one million new competitors via the room-renting app Airbnb. Value systems are changing, ask millennials, 45 percent of which care more about workplace flexibility than salary.

Some companies will get stuck. When the New York Times asked, “Why didn’t Kodak create Instagram?” they were commenting on how easy it is for even successful companies to get crushed by the waves of change. Other companies will thrive amidst the turbulence.

Change is upon us and depending on how you approach it, it can be either overwhelming or an opportunity. The key is to see it for what it really is, a Do Over, a chance to reset. And if you want to navigate a Do Over, the best leaders in the world, running small businesses to massive corporations, know it takes four investments: Relationships, Skills, Character and Hustle.

The good news is, your business and your employees already have everything they need to make the best of a Do Over. in fact, you’ve had it for years. Sound like marketing hype? It’s not. You already have each of those four critical investments, now it’s time to amplify them and apply them in a new way.

Sponsored by FSI Construction, Poolsure and Texas Southwest Floors

Break-out Sessions: two rounds of education -- choose amongst four industry topics

Is the Customer ALWAYS Right? with Rich George

Property professionals know there is more to customer service than “the customer is always right.” Traditional customer service programs sanction employees to be resident advocates, but what about the best interest of the owner/investor and the employees? This program empowers behavior and decisions in customer service situations to integrate a Win-Win-Win strategy. Participants will explore tools and resources to resolve conflict, prioritize attention and determine bestpractices using real-life situations presented through animated interactive scenarios.

Interviewing, Hiring and Engaging Your Dream Team with Cathy Macaione

Recruiting quality employees can be an ongoing challenge for management companies even when the pool of available candidates is large. It’s time to think about “who wants you” instead of focusing on what you want. Did you know that a recent study found that 78 percent of today’s business leaders rate engagement and retention as one of their top concerns? Many people make the mistake of confusing employee engagement with trying to make workers satisfied, or even happy. This is unfortunate because this confusion causes management companies to underinvest their time and money in engagement initiatives. Employee engagement is the emotional commitment employees have to the community/management company and its goals. In this session we will:

  • Take a look at recruiting, development, and retaining talent.
  • How we can expand our search by getting out of the box.
  • How bonuses, perks, amenities, education and positive recognition makes a difference with employee engagement.
  • Best practices when interview, hiring and engaging employees.

Leadership Lessons from Hollywood with Andy Masters

Award-winning author and leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help leaders ignite a culture to develop and empower their organizations – while defeating the succession planning crisis – in this challenging era of having to do more with less. The audience will be entertained and inspired with scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady – and even Frozen and Star Wars. This unique program also cites the latest research from Harvard Business Review, Deloitte and Glassdoor to provoke real organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book, Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire. Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate takehome action items to help cultivate millennials and develop future leaders in today’s new economy.

Trends in Maintenancewith Mark Cukro

Our industry is not what it used to be and if you want to know what is changing in the industry for our service teams, what technology is currently available and what the future of maintenance is going to look like, then this is a session for you. You will learn the new trends in personnel, technology, tools and equipment that make everything on site easier and help get service work done faster and better than ever.



Lanyards: TPI Construction & Painting Inc.

Keynote Breakfast: FSI Construction, Poolsure and Texas Southwest Floors

Breakout Sessions: Apartments.com, Brook Furniture Rental, HD Supply and Hire Priority Staffing & Executive Search

Lunch and Lip Sync Battle: Dixie Carpet Installation

Beverage Stations: Guardian Construction and Maintenance Supply Headquarters

Grand Entrance: Ameritex Movers

Mobile Device Charging Stations: Best Plumbing and Ameritex Movers

Hydration Stations: Ameritex Movers and Brookway Horticultural Services

Hand Sanitizer Stations: ApartmentData.com and Maintenance Supply Headquarters

Expo Aisle Signs: Ameritex Movers, Best Plumbing, Brook Furniture Rental, Century A/C Supply, FSI Construction, HD Supply, Hire Priority Staffing & Executive Search and Texas Apartment Pool Services

After Party Hosts: AAA Plumbers, Camp Construction Services, Century A/C Supply, CoreLogic Rental Property Solutions, Flooring Warehouse, Guardian Construction, PPG Paints and Texscape Services LLC